FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at psyblondeco@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at psyblondeco@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to psyblondeco@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

Taking care of your Pieces

Polymer Clay

Do not wet polymer clay earrings. Avoid using chemicals, solvents, perfume, jewelry cleaners, or any aerosol products near the earrings. 

In the case that it becomes dirty, wipe with a soft, damp cloth. You may also use a cotton ear swab dipped in acetone to wipe lightly on the surface of the earring--this does NOT apply to earrings that are hand painted, have gold leaf, or are coated with varnish. 

If your piece is varnished, hand painted, has gold leaf, is glittered--use a baby wipe to gently clean the surface of the earring. 

When not in use, store polymer clay jewelry in a box or a separate compartment. Keep away from sharp objects to avoid scratching the surface. This will help with the preservation of each handmade piece.

Brass

Please DO NOT wet brass as this will cause the piece to tarnish. Keep away from the sunlight or extreme heat. In the case the piece does tarnish, clean with a baby wipe or brasso metal polish.